PortiaSupport
Last updated: June 2026
Need help with Portia? Email support@portia.app and we'll get back to you, usually within 1–2 business days.
Contact Us
For bug reports, feature requests, license/purchase issues, or any other question about Portia, email support@portia.app. Please include:
- Your macOS version (Apple menu → About This Mac).
- Your Portia version (Portia menu → About Portia).
- A short description of the issue, and steps to reproduce it if applicable.
Frequently Asked Questions
Portia isn't detecting a blocked port. What do I check first?
Make sure Portia is running (look for the icon in your menu bar). Portia needs to be active at the time the port conflict occurs in order to notify you. If it's running and still not catching a conflict, restart Portia and try again — if the problem persists, email us with the port number and the process you expect it to detect.
I terminated a process and lost unsaved work. Can Portia undo that?
No. Terminating a process is irreversible, and Portia only does it when you explicitly click the action button — never automatically. Always save your work before ending a process you're unsure about.
Does Portia require special permissions?
Portia uses standard macOS permissions to show notifications and to terminate a process when you ask it to. It does not require Full Disk Access, Accessibility, or Screen Recording. If macOS is prompting you for an unexpected permission, please contact support.
I purchased Portia but didn't receive a license email.
Check your spam/junk folder for an email from noreply@portia.app. If it's not there within 15 minutes of purchase, email support@portia.app with your order confirmation or receipt and we'll resend your license.
I didn't receive my download link. What can I do?
First, check your spam/junk folder for the purchase confirmation email. If you still can't find your link, you can download Portia directly here. Once installed, launch Portia and enter the license key from your confirmation email. If you also can't locate your license key, email support@portia.app with your purchase email or receipt and we'll resend it.
How do I download Portia again?
Use the download link in your original purchase confirmation email, or download Portia directly here. If you need your license key resent, email support@portia.app with your purchase email and we'll send you a new one.
How do I request a refund?
Email support@portia.app with your order confirmation and the reason for the refund request. We handle requests on a case-by-case basis.
Where can I read about how ports and processes work on macOS?
See our technical deep-dive on ports and processes.